NB Explains | With a success rate of 94.67%, Gujarat govt celebrates 20 years of SWAGAT

Gandhinagar, Apr 24: On successful completion of 20 years of SWAGAT Online Program (State Wide Attention on Grievances by Application of Technology), Gujarat state Government is celebrating the SWAGAT Saptah. According to the official statement of the state govt, the SWAGAT Online Program has already established itself in promoting Good Governance in Gujarat by resolving 5,68,643 out of 6,00,642 grievances with a success rate of 94.67%.

 

 

 

 

According to the reports, Former Gujarat CM and present Prime Minister Narendra Modi initiated the ‘SWAGAT Program’, in 2003, to enable citizens to reach out to the Chief Minister for grievance redressal directly. It is held on Fourth Thursday of every month wherein the Chief Minister interacts with citizens for grievance redressal. After Narendra Modi, Chief Minister of Gujarat Bhupendra Patel is successfully taking ahead the SWAGAT program.

 

 

 

The SWAGAT Online Program has four components; the State SWAGAT, District SWAGAT, Taluka SWAGAT and Gram SWAGAT. The Chief Minister himself attends public hearing during State SWAGAT. The District Collector is in charge of District SWAGAT while the Mamlatdar and a Class-1 Officer head the Taluka SWAGAT. In Gram SWAGAT, citizens file the application from 1st to 10th of every month to the Talati/Mantri. These are included in the Taluka SWAGAT program for redressal.

 

In addition, a Lok Fariyad program is also operational for citizens wherein they file their grievances at the SWAGAT Unit. These are then sent to the concerned officers. In 2021, the Chief Minister’s Office introduced the 'Write to CMO (WTC)' online grievance portal. Under this, citizens can file complaints and reach out to the Chief Minister directly for quick redressal of their grievances. The SWAGAT, in the last two decades, has been instrumental in bridging the gap between people and government through prompt resolution of grievances.

 

 

 

 

In the case of Abherajbhai Gadhavi, a resident of Gandhinagar, who found someone else’s name in his 7/12 land record document. He faced a lot of difficulties in getting his name on the document at various levels of administration. After the introduction of SWAGAT, he presented his case to the then Chief Minister Narendra Modi. The Chief Minister instructed concerned officers to take necessary action for prompt resolution of the issue.

 

 

 

 

Similarly, Manubhai Patel from Ukai faced difficulties in allocation of plot at G.E.B Ukai for 18 years. He too, brought his case at the SWAGAT program, 2005 to the then Chief Minister Narendra Modi. Manubhai says, “The Chief Minister heard my case, and gave necessary instructions to concerned officers for immediate action.”

 

 

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